RCA (Root Cause Analysis)

Root Cause Analysis is a widely used efficient problem solving technique used to identify the root cause of a problem or fault and to help prevent a re-occurrence.

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The RCA process can be carried out in 5 steps:

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Step 1 - Define the problem

• What do you see happening

• What isn't happening but should be

• Any specific symptoms

Step 2 - Collect Data

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