RCA (Root Cause Analysis)

Root Cause Analysis is a widely used efficient problem solving technique used to identify the root cause of a problem or fault and to help prevent a re-occurrence.

The RCA process can be carried out in 5 steps:

Step 1 - Define the problem

  • What do you see happening

  • What isn't happening but should be

  • Any specific symptoms

 

Step 2 - Collect Data